Terms & Conditions


Frieda Need Pty Ltd trading as “Frieda Need”
Registered in Australia
ABN 30 632 843 396
E: hello@friedaneed.com

Please read through our terms and conditions (Agreement) carefully before placing your order. Any references to “Frieda Need” throughout this website should be taken as references to “Frieda Need Pty Ltd”.


By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below. You must be over the age of 18 years of age to use this website. Please also read our Privacy Policy regarding how we manage information provided by you.


We reserve our right to change these terms at any time, without notice to you. When we change these terms, we will also update the “Date of last update” at the top of these terms. You should check this page occasionally, including before each purchase made via this website, to ensure you are familiar with any changes.


We intend for the information on the website to serve only as a general overview of matters of interest. The information on the website is not intended to be comprehensive, nor does it constitute advice in any way. We attempt to ensure the content is current and accurate but we do not guarantee its currency and accuracy. You should seek advice from your healthcare professional before acting or relying on any of the information on this website. 


We cannot guarantee that you will not have an allergic or adverse reaction to an ingredient in our products. We recommend you contact your healthcare professional if you are uncertain, before purchasing and using our products. We do not exchange or refund on the basis of allergic or adverse reactions to products.


We cannot guarantee that our branded products will always be available on a continuous or uninterrupted basis. As such, all Frieda Need digital and print images are for display purposes only with brands subject to change on availability. Whilst we endeavor to keep our stock levels up to date, there is a possibility the item you have ordered may be out of stock. In this unlikely event, we will replace with a similar product of our choice.


Purchases may be made by Visa, MasterCard or PayPal, through our online payment facility.

All prices are in Australian Dollars. Prices listed on our website are correct at time of publication, however, we reserve the right to alter the prices for any reason.

All transactions are settled in Australian Dollars (AUD).


The website may provide links to other websites. This is done for your convenience only. We take no responsibility for the accuracy or currency of the information on those sites. We do not endorse any information, goods or services referred to within those sites, and our provision of these links should not be taken as an endorsement.


We may, from time to time, communicate with you via email or other communications about products, promotions and offers that may be of interest to you.


Our website includes copyright material, images, trade marks and registered trade marks which are the property of Frieda Need Pty Ltd or which we have the license to use. This material may only be used for the purposes of browsing our website and purchasing products. Permission will need to be sought if images or information is to be printed or copied for any other reason. 


We are not liable to you on any basis (including negligence) for any loss or damage (howsoever caused) arising out of or in connection with your use of our website, or any content or products made available or listed on it, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our maximum total liability to you for any claims for damages arising out of or in connection with any product listed or purchased on or through our website shall be limited to a refund of the purchase price paid for such product.


If you choose to use our website, you do so at your own risk. We make no representation that anything offered through the website (including our products) is available for use in other locations, or that it complies with laws and regulations of other locations. We make no warranty that the website will meet your requirements or be available on an interrupted, secure or error-free basis. We make no warranty regarding accuracy, timeliness, truthfulness, completeness of reliability of any content obtained through the website.

To the fullest extent permitted by law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products listed or purchased on or through the website.

Notwithstanding anything to the contrary, we disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misapplication.


Promocodes or promotional codes are offered to provide a sale or discount off RRP. Frieda Need’s terms and conditions apply during promotions. We reserve the right to verify the validity of any promotional offer redeemed by you at any time. If we have reason to believe that there has been unauthorised use of a promotional offer or code, it is open to us to revoke the order and/or cancel your order at our discretion. Promotional offers cannot be used in conjunction with gift vouchers or e-vouchers.


You acknowledge that in the event that any failure on our part to deliver goods or services results from events beyond our control and that are not reasonably foreseeable, we are released from any liability or obligation to fulfill contractual agreements. These events could include war, conflict, natural disasters, fire or flood, strikes or lack of delivery from our suppliers.


The Agreement (being these Terms and Conditions and any other policies displayed on the Website) represents the entirety of the agreement between you and us, and supersedes any prior agreement or understanding between you and us, whether oral or in writing


Any indemnity, agreement, representation or promise provided by you to us, as set out in this Agreement, shall be taken to be an indemnity, agreement, representation or promise also provided by you to our employees, officers, agents and shareholders and any related entity of ours in relation to the Website.


If we fail at any time to insist upon strict performance of any of your obligations under this Agreement, or fail to exercise any of the rights to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with those obligations. Further, a waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any term of this Agreement shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


We reserve the right to terminate this Agreement at any time. We shall not be liable to you for any cost, expense, or damages whatsoever for terminating this Agreement.


If any provision of this Agreement is determined by any Court to be invalid, unlawful or unenforceable to any extent, the provision is to be severed from the Agreement, such that the remaining provisions of this Agreement continue to be valid to the fullest extent permitted by law.


This Agreement is governed by the laws applicable in Australia, and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia.